33 bed Privacy Policy
How your personal information is collected, what it is used for, and how securely it is kept — all clearly explained here.
This privacy policy applies to the 33 bed platform — including the website, mobile application, and related services. By using our services, you acknowledge that your information will be processed in the manner described in this policy.
33 bed is committed to ensuring a safe and transparent online gaming environment for users in Bangladesh. We treat user privacy with the highest importance and do not sell your information to any third party for commercial purposes.
This policy should be read alongside our Terms and Conditions, as both documents together form the complete legal framework for use of the service. In case of any conflict, the Terms and Conditions will take precedence.
33 bed collects information in two main ways — information provided directly by the user, and information collected automatically through use of the platform. Each category is described in detail below.
2.1 Information Provided Directly
Information you provide yourself during registration, login, or account verification:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for identity verification)
- Payment information: bKash, Nagad, Rocket, Upay, or bank account details
- Messages or files shared when contacting the support team
2.2 Automatically Collected Information
Information collected technically while using the platform:
- IP address and device type
- Browser and operating system information
- Time and nature of site access and usage
- Cookie and session data (details in section 7)
- Gaming activity and transaction history
Collected information is used only for specific and legitimate purposes. 33 bed does not misuse information in any way and does not process it beyond the stated purposes.
| Purpose | Explanation |
|---|---|
| Account Management | For registration, identity verification, login security, and managing account settings. |
| Transaction Processing | For completing deposits and withdrawals and verifying payment methods. |
| Service Improvement | For technical improvements to the platform, developing new features, and analysing user experience. |
| Customer Support | For providing assistance via live chat and email and resolving issues. |
| Fraud Prevention | For detecting unusual activity, preventing security breaches, and keeping accounts secure. |
| Legal Obligations | Retaining information as required to comply with applicable laws and regulations. |
| Communications and Notifications | For informing members about bonus offers, promotions, and important policy changes. |
33 bed does not sell users' personal information to any third party. However, sharing information with certain parties may be necessary in specific circumstances to operate the service.
4.1 Service Provider Partners
Limited information may be shared with trusted partners to provide specialised services such as payment processing, technical infrastructure, game software, and customer support. These partners operate under strict confidentiality agreements and may only use the information they receive for the specified purpose.
4.2 Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, we provide only the minimum information necessary and, where possible, attempt to notify the member in advance.
4.3 Business Transfer
If ownership or management of 33 bed ever changes, user information may be transferred to the new operating entity. Members will be notified in advance of any such change, and this privacy policy will remain in effect.
4.4 With Your Consent
For any sharing beyond the reasons listed above, your explicit consent will be obtained beforehand. You may withdraw this consent at any time, though doing so may limit access to certain services.
To keep your information secure, 33 bed has implemented security measures at both the technical and organisational level.
5.1 Technical Security Measures
- SSL Encryption: All data transmitted through the website and app is encrypted using SSL technology.
- Data Encryption: Sensitive data in storage is protected with industry-standard encryption algorithms.
- Firewall and Access Control: Multi-layer firewalls and strict access controls are in place to prevent unauthorised access to servers.
- Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
- Two-Factor Verification (OTP): SMS OTP verification is mandatory for sensitive operations.
5.2 Organisational Security Measures
Only authorised staff can access personal information, and they are given limited access according to their specific role. All staff receive training on data privacy. If a security breach occurs, affected members will be notified as quickly as possible.
It should be noted that no one can guarantee complete security when transmitting data over the internet. We maintain the highest level of protection, but we do not claim that any security system is 100% foolproof.
33 bed does not retain personal information longer than necessary. Once the purpose has been fulfilled or the legal retention period has expired, information is securely deleted or safely archived.
| Data Type | Retention Period |
|---|---|
| Active account information | For as long as the account remains active |
| Core identity information after account closure | Minimum 5 years from the date of closure (as required by law) |
| Transaction records | Minimum 5 years |
| Customer support conversations | 2 years from the date of closure |
| Cookie and session data | Until the session ends or as per cookie expiry |
The 33 bed website and app use cookies and similar technologies to improve the user experience and to keep the platform running correctly. A cookie is a small data file stored on your device.
Essential Cookies
These cookies are essential for maintaining login sessions and ensuring security. Disabling them will prevent the service from functioning correctly.
Functional Cookies
Used to remember your preferences (such as language), so you do not have to change settings each time.
Analytics Cookies
Collect statistics on how many users visit which pages and for how long, helping to improve the platform.
Marketing Cookies
Used to show relevant promotional messages. These cookies can be managed from your browser settings.
You can control or reject cookies from your browser settings. Keep in mind that disabling essential cookies may prevent some core platform functions — such as login — from working correctly.
33 bed respects each user's specific rights over their own information. Your rights are described below.
| Right | Description |
|---|---|
| Right to Access | You have the right to know what information is held about you and to receive a copy of it. |
| Right to Correction | If any information is incorrect or incomplete, you may request that it be corrected. |
| Right to Deletion | In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations. |
| Right to Restrict Processing | In certain circumstances you may request that processing of your information be temporarily limited. |
| Right to Opt Out of Marketing | If you do not wish to receive promotional emails or messages, you may opt out at any time through your account settings or by contacting support. |
To exercise these rights, contact the support team. Requests will be responded to within a reasonable time. If there is any obstacle to fulfilling a request, the reason will be communicated.
33 bed strictly enforces a 21+ age policy. Our services are in no way intended for minors, and we do not knowingly collect or retain any information from persons under the age of 21.
Age is verified at the time of registration. If we are made aware that a minor has participated in any account, that account will be closed immediately and the associated information will be deleted. For more details on responsible gaming, please read our Responsible Gaming page.
The 33 bed platform uses third-party services such as game software, payment gateways, and analytics. These service providers may have their own privacy policies. This policy applies only to 33 bed's own data processing — we are not responsible for the practices of third parties.
During payment processing, your financial information flows directly through the relevant payment provider (such as bKash, Nagad, Rocket, Upay, or a bank). We never store your full payment credentials.
This privacy policy may be updated from time to time due to business needs, technological changes, or legal obligations. If any significant changes are made, members will be notified in advance via their registered email or a notification on the platform.
If you continue to use the platform after a revised policy takes effect, it will be assumed that you have accepted the new policy. We therefore recommend checking this page regularly. To learn about 33 bed's overall terms of service, you may visit our About Us page.
If you have any questions about this privacy policy or wish to exercise your data rights, please contact the 33 bed support team.
Help Center
Request Process
To request to view, correct, or delete your information:
- Connect via live chat or send an email
- Provide the email or mobile number registered to your account
- Additional information may be requested to verify your identity
- Requests will be responded to within a reasonable time after receipt